Shipping policy

At Valyren, we are committed to delivering your order quickly, safely, and transparently. Below you’ll find all relevant details about our shipping process.

---

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next business day.

During peak times (sales, promotions, holidays), processing may take slightly longer.

---

2. Estimated Delivery Times

We ship worldwide. Estimated delivery times by region:

Please note that delivery times may vary due to customs, local logistics, or unforeseen delays.

---

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order size. Occasionally, we may offer free shipping promotions, which will be clearly announced on our website or via email.

---

4. Tracking Information

Once your order is shipped, you’ll receive a confirmation email with your tracking number and link.

If you haven't received tracking info within 5 business days, contact us at:
📩 contact@valyren.com

---

5. Customs, Import Duties & Taxes

For international deliveries (especially outside the EU), customs duties, VAT, or import taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility.

Valyren is not responsible for any customs delays or fees.

---

6. Lost, Delayed, or Stuck Packages

If your package is taking longer than expected or hasn’t arrived within 20 business days, please reach out to our support team. We will investigate and assist you promptly.

---

7. Incorrect Address or Failed Delivery

Please make sure all shipping details are correct at checkout. In case of incorrect or incomplete address entries leading to failed delivery or return, reshipping fees may apply.

---

8. Questions?

For shipping-related inquiries, feel free to reach out.
📩 Email: contact@valyren.com
⏱ Response time: within 24 business hours